There are factors beyond our control that can affect your speed:

  • Wireless networks are slower than wired
  • Old hardware or incompatible software causing performance problems
  • Viruses or malware slowing your PC down
  • The internet is a shared resource and speed is dependent on the number of users online
  • The number of programs running on the computer
  • The number of computers, games consoles or devices sharing the connection

For information on how you may be able to improve your connection speed please see our Broadband Speed Guide.

If you are experiencing any speed issues, please contact us.